hi， the neck fan not bad quality,but for your country, the temperature is too high which our neck fan is not ice air cooler,that's why your customer said our neck not cool enough. The shipping cost to your country is very high,you only take 40pcs,which we only $20 profit, now we refund $30 to you, which means we lost money .

sorry,this model can't get at $9/pcs, Our model is touch display and remote control type,not manual type,